Refund policy
In short
Your first payment, on any plan, is refunded in full if you ask within 14 days, for any reason. Later payments, renewals included, are not refunded. You can cancel any time, and the license keeps working to the end of the period you paid for. The trial is free, so there is nothing to refund.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, billing and returns. For help with Hydra itself (installing, technical questions, your license), contact us.
How to ask
- Email [email protected] with the email address you bought with, or
- use the link in your Paddle receipt.
Paddle, as Merchant of Record, processes the refund and returns the money to the payment method you used. How long it takes to show up depends on your bank or card provider.
What is covered
- The first payment of any plan: a full refund within 14 days of the payment, for any reason. When a refund is made, the license it paid for ends.
- Every later payment, renewals included: no refund. You can cancel any time, and the license keeps working to the end of the period you paid for.
This policy adds to your rights under consumer law and doesn't replace them. If a fault in Hydra stops it working for you, and the law gives you a remedy, you keep it.
The free trial
The 14-day trial is free and needs no payment details, so it can't be refunded. It is there so you can see whether Hydra works for you before you buy.
Questions
For anything else, contact us: we help with installing Hydra, with any technical problem and with your license. See also the terms.
Last updated: 22 October 2026.